Troubleshooting
Troubleshoot sign-in
Resolve wrong login page, invalid credentials, temporary password, inactive account, and first-login issues.
Organization AdministratorEvent ManagerViewer
Last updated July 20, 2026
Before you begin
- An active Event Stream account with access to the area described in this guide.
Check in order
- 1Confirm Platform Administrators use /login and organization users use their organization sign-in page.
- 2Confirm the organization link and email or numeric login ID.
- 3Retype the password with exact capitalization.
- 4If temporary credentials were issued, complete Change password.
- 5Ask an administrator to confirm the profile and organization are active.
If sign-in still fails
Share the organization name, email used, approximate time, and the friendly error message with support. Never send the password.
Important: Do not include temporary or current passwords in screenshots or support messages.
Expected result
The user reaches the correct sign-in path or knows which administrator must restore access.
Related articles
Was this guide helpful?