Audience and Groups
Import viewers from CSV
Validate, import, and securely export credentials for multiple viewers.
Last updated July 20, 2026
Before you begin
- An active Event Stream account with access to the area described in this guide.
Prepare the CSV
Download the sample CSV from the import screen and keep the exact header names.
- full_name: required viewer name.
- email: required valid email.
- login_id: required unique 8- or 9-digit number.
- phone: optional.
- role: required supported role, normally viewer.
Safe sample
full_name,email,login_id,phone,role Aisha Khan,aisha@example.com,48291367,+919876543210,viewer Rohan Mehta,rohan@example.com,48291368,,viewer
Import workflow
- 1Open Audience, then Import Users.
- 2Download the sample if needed and choose the completed CSV.
- 3Review the validation preview for duplicates, invalid roles, and malformed fields.
- 4Start the import.
- 5Review success and failure counts.
- 6Download the credentials CSV containing login_url, login_id, email, and temporary_password.
Limits and safety
Rows that exceed user or admin-user plan limits are blocked. Credentials exist only in the immediate import result and are not stored for later download.
Important: Treat the downloaded credentials CSV as sensitive and remove it after secure distribution.
Expected result
Valid viewers are created, invalid rows are clearly reported, and one-time credentials are downloaded safely.
Related articles
Viewer credentials
Understand login URLs, email, numeric login IDs, and temporary-password handling.
Create a viewer
Create a viewer profile and receive temporary sign-in credentials.
Troubleshoot sign-in
Resolve wrong login page, invalid credentials, temporary password, inactive account, and first-login issues.