Troubleshooting
Plan or feature unavailable
Resolve missing navigation, disabled actions, reached limits, or subscription-state restrictions.
Organization AdministratorEvent ManagerViewerPlatform Administrator
Last updated July 20, 2026
Before you begin
- An active Event Stream account with access to the area described in this guide.
Check in order
- 1Confirm the user's role includes the needed action.
- 2Review the organization's current plan and subscription status.
- 3Check whether the product area is enabled and whether a parent dependency is available.
- 4Review current usage against the relevant limit.
- 5Ask the Platform Administrator to change the plan, feature, limit, or subscription when approved.
Expected result
The unavailable experience is explained by role, plan, dependency, usage, or subscription state.
Related articles
Feature availability
Understand why navigation, actions, or settings may be unavailable.
Plan features
See how plan features control navigation, pages, actions, and viewer experiences.
Plan limits
Understand user, admin-user, monthly-event, and concurrent-viewer limits.
Subscription statuses
Understand how each subscription state affects administrators and viewers.
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