Analytics
Analytics metrics
Use consistent definitions for registered, watched, watch percentage, active viewer, and duration.
Last updated July 20, 2026
Before you begin
- An active Event Stream account with access to the area described in this guide.
Definitions
- Registered: profiles whose event registration status is Registered.
- Watched: distinct profiles with at least one viewer session for the event.
- Watch percentage: unique viewers divided by registered users; shown only when a meaningful registered denominator exists.
- Watch session: one tracked opening of the viewer player after access checks.
- Duration: seconds accumulated while the session remains active and sends heartbeats.
- Active viewer: an active session seen within the 120-second window.
Heartbeat timing
The viewer sends a heartbeat every 60 seconds. The 120-second active window reduces false inactive states caused by ordinary network delays.
Analytics is not attendance
Important: Do not use registration, player opens, or heartbeats as a formal attendance, payroll, certification, or compliance record.
Expected result
Reports use the same definitions across dashboard, event analytics, sessions, and exports.
Related articles
Analytics overview
Interpret total events, registrations, unique viewers, sessions, duration, and active viewers.
Analytics exports
Download event analytics, viewer sessions, or registration data for the current organization.
Device and session controls
Understand single-device, per-viewer concurrent-session, and organization concurrent-viewer limits.