Troubleshooting
Troubleshooting
Resolve common sign-in, organization, registration, event access, playback, device, and plan issues.
Last updated July 20, 2026
Before you begin
- An active Event Stream account with access to the area described in this guide.
What you can do
- Start with the user-facing message and the user's role.
- Check the narrowest likely cause before changing account or event settings.
- Contact the correct administrator when the issue is outside the user's control.
Recommended order
- 1Choose the guide matching the visible issue.
- 2Follow checks in order.
- 3Retry after the relevant administrator confirms a change.
Availability
Your navigation only shows areas included in your organization plan and allowed by your role. If an area is missing, ask an Organization Administrator to review access or contact the Platform Administrator about plan availability.
Expected result
You understand the troubleshooting workflow and know where to continue.
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